Frequently Asked Questions

Kennel or Canine Cough (Infectious Tracheobronchitis) is the common cold for dogs. It is a contagious upper respiratory disease that is an airborne virus, and symptoms can include a gagging cough, sneezing, and nasal discharge. These symptoms can last from a few days to a few weeks. While canine cough is hard for owners to live with and annoying for your dog, it is not a serious disease, though it can lower a dog’s immune system, making it more susceptible to other infections.

Kennel Cough does not originate from kennels but can be brought to the kennel by an infected dog. As the virus is airborne a dog could catch it in their own backyard or from walking in the park, and so no amount of supervision or sanitation can prevent a dog from catching the virus.

All dogs must be immunised to Canine Cough before staying at Petline Hotel

Pets at Petline Hotel are fed premium quality Brit Premium. We only feed our guests the best quality, freshest food available to maintain health and high spirits. Brit Premium is a very high quality dog and cat food brand that prides itself on using premium natural ingredients, free from artificial colours and soy .

You are welcome to bring along toys but at your own risk, as other dogs may damage or destroy them. Bedding can be brought in for winter but not for summer – all kennels are fitted with soft bedding and warm blankets for winter.

If your dog requires special food prescribed by a vet you can certainly bring it along, as long as it is clearly labelled with your pet’s name and instructions.

Absolutely! You are welcome to drop by at any time during our normal business hours. There may be a small wait due to check ins and check outs, but we give tours at any time on any day 7 days a week.

If your pet requires a special diet, we encourage you to bring their food when boarding. Our trained staff will follow your instructions to make sure your pet follows a regular diet. By pre-bagging each meal in a separate bag labeled with your pets’ name, your pet will receive the exact amount of food that you feed him or her at home. We are working with food included system, so if you bring your own food it wiill not be discount.

Pets will frequently become very thirsty from the excitement and stress of seeing their family and loved ones again when they’re picked up. It’s natural and you should expect your pet to be a bit dehydrated from all the excitement once you get home. 

While in our care, pets are monitored carefully for their consumption of fresh water, which is continuously checked and refreshed throughout the day. And, just like the excitement of coming home, when they first are checked-in and settled in their kennel, they will tend to become very thirsty. We watch this carefully, and are sure to provide plenty of fresh water upon check-in to get the pet fully hydrated. After the first 30 minutes or so, they settle into the new routine, get comfortable, and establish regular eating and drinking habits.

It is natural for a pet to lose between 5 to 10 pounds while being boarded. Most of the weight loss is due to excitement of being with other guests and the exercise they receive being in our large spacious runs. Pets that are in our social areas are getting constant activity which is not the norm to their more sedentary lifestyle at home. Therefore they burn a lot more calories during their boarding visit. In addition, some pets are just too anxious to eat all of their food at each feeding and may also lose a pound or two for this reason.

If your dog has never boarded before, the different noises and smells may seem strange to them at first. When first placed into the kennel we leave them to settle for about one hour to get used to their new environment. Then one of our experienced members of staff will visit them and start to get to know them. We try to keep one of our kennel blocks for smaller, quieter dogs and so if your dog does not quickly settle in we will attempt to move them into this quieter environment.

Yes, all dog runs, including deluxe suites, are indoor/outdoor. All areas are also heated and air-conditioned to keep your pet comfortable. We do tuck everyone inside at night and in the event of inclement weather.

Our primary concern is the welfare of our guests. For this reason, our minimum boarding age for dogs is 8 months. It is generally recommended that puppies get their full vaccinations, including Kennel Cough.